FREQUENTLY ASKED QUESTIONS (WITH ANSWERS!)
What payments do I need to make?
A $100 deposit is required when booking your party; the final balance is to be paid 4 business days prior to your event based on your final guest numbers at this time.
What is the minimum number of guests I need to book?
There is a minimum payment of 10 guests (8 for Teen Xtreme) to enjoy the full experience of a birthday party with Kingpin including your own dedicated party host (excluding the Game Play Package).
Is the cake included?
You are welcome to bring your own birthday cake, or you can purchase an ice cream cake from our available extras.
Can I bring in my own food?
No external food or beverage is permitted, unless in relation to a food allergy which you have confirmed with us prior to the day of your party.
Where is the food served?
Your group will either be eating in the venue’s party room, in an allocated lounge area or at the lanes, based on the package selected and subject to availability.
Where can I get the invitations?
Party invitations are available for pick- up in venue, or alternatively contact 132695 for invitations to be posted to you.
Do we need to bring socks?
Please remind your guests to bring a pair of socks when bowling is selected for your party. We would also recommend bringing in a few spare pairs, just in case!
What is the Party Host’s role?
The party host is there to entertain the kids during the party and organises all the FUN for you.
We care about you and your children. While the party host will be with the children for the duration of the party to guide activities, we recommend that parents, guardians or your carers stay close by to supervise the kids.
Do I need to stay with the party?
Kingpin requires that a parent, guardian or adult remains with the party to supervise the party children and a touchpoint for our hosts. We recommend that carers are present for the duration of your party.
When do we have to arrive?
We request that the party organiser and attendees all arrive 15 minutes prior to the party start time to organise shoes, etc. This is to ensure that your party experience begins on time and that none of your guests miss out on any of the fun! Your party will commence on the hour.
Do you need any other information?
We ask that you collect contact information from your guests in the event that the parents of your guests need to be contacted. This should be brought with you on the day of your event.
How long will my party run for?
Depending on the party package you have chosen (and activities further selected):
A Kids Game Play party will go for a minimum of 1 hour and a maximum of 2.25 hours
A Kids Basic party will go for approximately 1.25 hours
A Kids Super party will go for a minimum 1.5 hours and a maximum of 2.75 hours
A Kids Xtreme party will go for approximately 2.5 hours
A Kids Ultimate party will go for approximately 3 hours
A Teen Super party will go for a minimum of 1.5 hours and a maximum of 2.25 hours
A Teen Xtreme party will go for a minimum of 2 hours and a maximum of 2.75 hours
What’s an Arcade Card?
Arcade time cards included in a party package allow children to play all arcade games excluding machines that produce tickets & prizes.
Are there tables for the parents?
The party rooms/lounge areas for catering will be available for a 30 minute duration. No areas are reserved for parents/families throughout the party duration however options can be discussed when final payment is made. NB: Kingpin Norwood does not have a party area, rather the party is hosted on the lanes.
When do I confirm final details?
Please call us 4 working days prior your party to confirm the following:
Final number of guests attending - this number is to ensure adequate staff and catering on the day and will be no less than your minimum set in your agreement;
Any special dietary requirements i.e. vegetarian or food intolerances;
If you would like to order any additional platters, for the kids or parents attending or a cake; and
If you require any additional lanes booked for older siblings or adults attending, we can offer $10.00 a game.
If I need to cancel, do I get a refund?
Provided we are given more than 4 business days’ notice, we are able to offer a refund. No refunds will be honoured within 4 working days of the party.
How many lanes will I need?
We allocate a maximum of 6 children per bowling lane. As you will require multiple lanes, they will be kept next to each other.
Will we have the laser arena to ourselves?
Laser tag cannot be exclusively booked unless your group fills capacity of the arena. If your party does not fulfil the arena capacity, other guests may be playing in the arena at the same time. We do however, attempt to keep our groups similar in age.
What shoes do we wear?
If your party is for laser tag or ropes, please remind your guests to wear closed toe shoes.
If you have a bowling party, please remember to bring socks! We will provide the shoes.
How old do you have to be to play Laser Tag?
For safety reasons, the minimum age for children in our laser arenas is 6 years old. A party for a child turning 5 years old cannot be for laser tag.
How old do you have to be to have a party?
We recommend that Kingpin parties are for kids aged 3 and above to deliver the best experience for the children.
How tall do I have to be to climb the ropes course?
Height restrictions apply for ropes course - Min 1m with a chaperone (supplied by party guest), Min 1.2m without a chaperone.