FAQs

GROUP AND CORPORATE FREQUENTLY ASKED QUESTIONS

How long is an average event?

Events are typically 2-2.5 hours long. This allows plenty of time for arrivals, getting shoes and set up on the lane and of course eating and drinking. If you have a large guest count or would like to host a tournament style event, we suggest hosting a 3 hour event. However, if a 1 game package has been chosen the event will take 1-1.5 hours

How long does a game of bowling last?

One game of bowling lasts around 45 minutes to 1 hour with 5-6 people per lane.

How long does a game of laser tag last?

One mission of laser is 7.5 minutes, this doesn’t include briefing and de-briefing.

How long is an Escape Room session?

Each Cryptology Escape Room can last up to one hour, depending on how quickly you can solve it! This doesn’t include briefing and de-briefing.

How many people are required for a package? 

Group packages are available to groups of 15 people or more. If your group is under 15 people, we still have plenty of options for you which you can view here.

Do you do a better rate for our large group?

Group packages are already at a greatly reduced rate as they are offered to groups of 15 people or more only.

Who is my contact on the day of my event?

Once you arrive in centre your host will be your main point of contact for the entirety of your event. Your host is dedicated to your event throughout it! Our managers will oversee the operation of your event and are available to facilitate any onsite needs you may have.

How far in advance do I need to book my event?

We often receive group bookings 4-8 weeks in advance, and 12 – 24 weeks for peak season events, such as Christmas Parties. However, we will always do our best try to accommodate your event at short notice.

How early should I arrive for my event?

We suggest that you arrive around 10-15 minute prior to your event, your lanes will be ready at the time your event is scheduled to begin.

What happens if I am running late for my booking?

Please contact us if you are running late as we prepare and start your lanes and food requirements according to the scheduled times on your event confirmation. However, we may be able to extend your lanes dependent upon the lane availability at the time your event ends.

Will our lanes be together?

Yes, when you confirm your event consecutive lanes are booked for your group.

Can I book for an adults and kids package together?

Of course. If you are expecting a mix of adults and children at your event it makes perfect sense that everyone can be included in the fun. Please speak with your Events Specialist to discuss the best options available for your group.

How do I make payment?

At the time that the event confirmation is returned, the client or the client’s representative (as the case may be) must provide KINGPIN with his or her credit card details in the manner directed by KINGPIN. By signing this event confirmation, the client irrevocably authorises KINGPIN to charge the credit card for all amounts due to KINGPIN in connection with the event. Payments may be made using any major credit card, electronic funds transfer or cash. In the event that the client wishes to pay by electronic funds transfer, the payment must be deposited into the following account:
Account Name: Bowling Centres Australia
Bank: ANZ, Walker Street North Sydney
BSB Number: 012-366
Account Number: 835576198
Remittance advice: [email protected]
Please send the remittance advice to the KINGPIN Business Development Executive so that the payment can be matched to the event.

Do we have to pay a deposit and how much is it?

A deposit equal to 50% of the estimated amount due to KINGPIN in respect of the event must be paid at the time that the event confirmation is returned.

When is final payment due?

At least five (5) working days prior to the date of the event, the client must pay the balance of the amount due to KINGPIN in respect of the event. The amount of the final payment will be the greater of:
1.The amount calculated with reference to the final numbers notified to KINGPIN; and
2.The minimum spend (if any) identified in the event details section of this event confirmation, less the deposit paid by the client.

What if I need to cancel my event date?

If the event is cancelled by notice in writing received by KINGPIN:
  1. More than twenty-eight (28) days prior to the proposed event date, the deposit will be refunded in full;
  2. Within five (5) to twenty-eight (28) days prior to the proposed event date, the deposit will be forfeited to KINGPIN; or
  3. Within zero (0) to four (4) days prior to the proposed event date, the deposit will be forfeited in full and the client will be liable to pay the balance of the estimated value of the event to KINGPIN. Please note: Due to business demands we do not allow events to be postponed once deposit has been paid.

When do I provide my final number of guests?

The client must confirm the final number of guests that will be attending the event at least five (5) working days prior to the date of the event. If the client fails to do so, any payments due to KINGPIN will be based on the number of guests specified in the event confirmation.

What are your prices?

All prices are current at the time of the quotation and may be subject to revision prior to receipt of a signed event confirmation. Prices are inclusive of the applicable goods and services tax.

Are we able to provide our own signage and decorations?

The display of banners, signs, labels, decorations or the like must be first approved by centre management and as such must not be nailed, screwed, glued, stapled or similarly adhered to any part of the bowling centre property.

Can I bring by own food and drinks to centre?

No food and beverage of any kind is permitted to be brought into Kingpin. However our packages include excellent Food and Beverage options!

Does KINGPIN cater for all dietary requirements?

Should any of the client’s guests have specific dietary requirements KINGPIN will use its best endeavours to accommodate them. The client is required to advise its KINGPIN event coordinator of any specific dietary requirements at least 5 working days prior to the date of the event. For allergen information click here.

Does KINGPIN have insurance to cover our property at the event?

We accept no responsibility or liability for loss or damage to property brought into Kingpin and we suggest the client seek their own insurance to cover such an event.

What happens if we damage KINGPIN property?

Loss or damage caused by the company or group, including its guests and contractors, to any part of Kingpin or its equipment will be the responsibility of the company or group.

What is KINGPIN's security policy?

Centre management reserves the right to exclude or eject any objectionable persons from Kingpin. Security guards can be provided if your function requires them for an additional fee.

Does KINGPIN provide the supervision of children?

Centre management will take all reasonable care but will not accept responsibility for the supervision and wellbeing of a minor.

Can KINGPIN provide me with a risk assessment for our event?

We can email or post a risk assessment at your request.

What are KINGPIN's opening hours?

Opening times vary by location, please click here and choose your venue to get specific opening and closing times.

Read More

Select a region NSW

Andrew Byrne

Business Development Manager

Andrew Byrne

Business Development Manager

Centres

  • Kingpin Darling Harbour
  • Kingpin North Strathfield

Jessie Zanetic

Business Development Executive

Jessie Zanetic

Business Development Executive

Centres

  • Kingpin Darling Harbour

Pamela Lodge

Business Development Executive

Pamela Lodge

Business Development Executive

Centres

  • Kingpin Macarthur Square

Daniel Flakus

Business Development Manager

Daniel Flakus

Business Development Manager

Centres

  • Kingpin Chermside

Remy Collier

Business Development Executive

Remy Collier

Business Development Executive

Centres

  • Kingpin Townsville

Christine Jones

Business Development Executive

Christine Jones

Business Development Executive

Centres

  • Kingpin Crown

Jaye Pancotti

Business Development Executive

Jaye Pancotti

Business Development Executive

Centres

  • Kingpin Crown

Scott Meyer

Business Development Manager

Scott Meyer

Business Development Manager

Centres

  • Kingpin Crown

Remy Collier

Business Development Executive

Remy Collier

Business Development Executive

Centres

  • Kingpin Darwin

Rachele DiFiore

SA Business Development Executive

Rachele DiFiore

SA Business Development Executive

Centres

  • Kingpin Norwood

Group and Corporate Event Enquiry Form

Looking to host a Group or Corporate Event at Kingpin? If you are planning an event for 15 or more people, please complete the form below and one of our Event Specialists will be in touch within the next business day to discuss your event. For all bookings under 15 people please Book Online. Please complete all mandatory fields marked with an asterisk *


Section 1
*
First Name
*
Last Name
*
Email Address
*
Section 2
Contact Number
*
Company Name
*
*
Section 3
Additional Comments /Questions
e.g. number of proposed people
*